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View our latest business and personal development titles here! Perfect for upping your game in the board room, upskilling or just powering-up your personal life.
In a world where consumers expect more instantly and seamlessly personalisation is a strategic imperative.
Consumers want personalised experiences, but few companies are rising to ...
Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.
When customers complain, employees respond ...
Learn the surprising power of delivering beyond your customers' expectations.
THE NEW YORK TIMES BESTSELLER
AS SEEN ON THE HIT TV SHOW 'THE BEAR'
Essential ...
Automate your Customer Success efforts to reduce churn and increase profits
In Digital Customer Success: The Next Frontier, a team of trailblazing Customer Success professionals ...
Praise for THE APPLE EXPERIENCE"There are three pillars of enchantment: likability, trustworthiness, and quality. The Apple experience is the best modern-day example of all ...
This book shows you how to build a customer-oriented corporate culture. Turn your rough diamond into a beautiful shiny jewel. Many companies have the intention ...
In a quest to maintain market position and improve profits in today's fast-paced, competitive market place, organisations need to become more and more customer ...
The Future of Service is 5D: Why humans serve best in the digital era, is a book that aspires to redefine our understanding of what ...
FROM #1 NEW YORK TIMES BESTSELLING AUTHOR, JOSEPH A. MICHELLI
Lessons on leveraging world-class customer experience and innovation to grow your business.
It takes a ...
The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers.
Leadership Book of the Year 2023 ...
The best companies in the world discover what their customers desire - and then deliver it in memorable and deeply human experiences. How well do you ...
This book will teach you how to eliminate what customers hate and lead your market and customer satisfaction.
Whether you're selling to consumers or ...
Deliver maximum value to customers and clients with this blueprint to customer success
In The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain ...
Learn how to cultivate the most incredible customer experiences on earth through this essential guide by Colin Cowie, distinguished purveyor of unforgettable "wow" events for ...
Digital Customer Service is the new standard for creating a 5-star customer experience
As much as technology has improved our lives, for many people customer ...
