Returns Policy

We accept returns and provide an exchange service up to 14 days after you receive your order, subject to the following conditions: (Please choose carefully, as we do not normally give refunds if you simply change your mind or make the wrong selection).

  1. Returned items must be accompanied by proof of purchase (eg. a receipted Tax Invoice, or order confirmation email),
  2. Be in a saleable condition,
  3. Defective books will be replaced with the SAME title,
  4. Your purchase was not a special order,
  5. Shipping charges are not refundable (unless the wrong/defective item was shipped),
  6. We do not pay for postage on returns.
  7. Books with CD-ROMS or disks CANNOT be returned once the seals on these items have been broken.
  8. Boffins Books cannot offer cash refunds (unless the goods are defective). Instead, all exchange items will be replaced with an equivalent amount of store credit or gift voucher.

Returns Procedure

The following procedures should be followed to ensure your returns request is promptly processed.

  1. Request a return by filling out our return request form. Our staff will assess your situation based on the conditions above, and contact you to let you know whether or not the request has been authorised.
  2. Pack your book and receipt if you have it into a box or padded bag. The original packaging is a good choice.
  3. Send your package to the following address:

    Boffins Books
    ATTN: Returns Dept.
    PO Box 7349
    Cloisters Square WA Australia 6850

  4. Wait up to four days for the return to be processed and exchange product sent out or money refunded.

Fill out a return request form

Still have questions? Then please contact us!