Cover art for Implementing Metrics for IT Service Management
Published
Van Haren Publishing, December 2007
ISBN
9789087531140
Format
Softcover, 1 pages
Dimensions
23.6cm × 17cm × 1.3cm

Implementing Metrics for IT Service Management ITSM Library, an Implementation Guide: Volume 3 by

Not in stock
Fast $7.95 flat-rate shipping!
Only pay $7.95 per order within Australia, including end-to-end parcel tracking.
100% encrypted and secure
We adhere to industry best practice and never store credit card details.
Talk to real people
Contact us seven days a week – our staff are here to help.

This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infrastructure Library (ITIL(R)) set of best practices. The framework is compatible with the Control Objectives for IT (CobiT(R)) framework and supports ISO/IEC 20000 standards for IT Service Management.

This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence. Where possible, examples, case studies and check lists have been included along with a scorecard accelerator software tool to further improve the learning experience and accelerate the adoption of measurements. The goal of this book is to provide the reader with a measurement framework to align IT with the business objectives to create value through continuous improvements. This book is complimentary to the book "Metrics for IT Service Management" also published by Van Haren Publishing.

Related books