PublishedHospitality Press, October 2009 |
ISBN9781442525351 |
FormatBook & Dvd, 436 pages |
From working with colleagues to communicating with people from other cultures, this text takes you step-by-step through all the duties you may be required to perform and the underpinning knowledge you will need in your career. This edition contains an interactive DVD that delivers a mixture of film clips, images, virtual tours (or slide shows) and interactive assessments to support the delivery of the units of competency in the text.
Each chapter on the DVD contains resources for teachers and students to use.