Cover art for Building Great Customer Experiences
Published
Palgrave, September 2004
ISBN
9781403939494
Format
Softcover, 240 pages
Dimensions
22.9cm × 15.2cm × 1.4cm

Building Great Customer Experiences 2002 by

Not in stock
Fast $7.95 flat-rate shipping!
Only pay $7.95 per order within Australia, including end-to-end parcel tracking.
100% encrypted and secure
We adhere to industry best practice and never store credit card details.
Talk to real people
Contact us seven days a week – our staff are here to help.

This book is about building and delivering great customer experiences. Many companies neglect this, but the physical execution and emotional impact of customer experiences, companies and brands may ultimately determine customer satisfaction and loyalty and commercial success. With the use of compelling examples and cases the authors show that this is key for all companies and organisations.

Related books