Cover art for Rethinking Public Service Delivery
Published
Palgrave, June 2012
ISBN
9780230237957
Format
Softcover, 328 pages
Dimensions
23.5cm × 15.5cm

Rethinking Public Service Delivery Managing with External Providers by

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Winner of the 2014 Academy of Management Public-Nonprofit (PNP) Division Best Book Award

Many public services today are delivered by external service providers such as private firms and voluntary organizations. These new ways of working - including contracting, partnering, client co-production, inter-governmental collaboration and volunteering - pose challenges for public management. This major new text assesses the ways in which public sector organizations can improve their services and outcomes by making full use of the alternative ways of getting things done.

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